Terms and conditions
Terms and conditions
We recommend that you carefully read these terms and conditions of use of the site to avoid possible misunderstandings.
Accessing, visiting, using or buying the products and services presented on this site implies acceptance of these terms and conditions. SC EXET TOUR S.R.L. reserves the right to make changes to these terms and conditions, as well as to the website structure, without prior notification and without specifying the reasons.
The content of the NaviTruck.ro website (texts, photos, scripts, graphic symbols, technical data, other information) is the property of S.C. EXET TOUR S.R.L. and is protected by copyright law. Use without the consent of S.C. EXET TOUR S.R.L. of any of the elements listed above is punishable in accordance with the laws in force. The information presented may include technical inaccuracies or typing errors.
The information on this site is provided in good faith, from sources considered to be reliable. In the event that any of the published articles or any other information falls under the copyright law, please contact us to take the necessary measures .
The security of personal data will be used only for the stated purpose of this site. We undertake not to make public or sell the databases containing information about the personal data of the users of this site.
NaviTruck.ro does not assume responsibility for the loss of information caused by any defects or errors of the software with which the site is designed and hosted, nor does it guarantee that the site, servers or e-mails sent do not contain computer viruses . NaviTruck.ro is not responsible for failures that endanger the security of the server on which the site is hosted.
NaviTruck.ro does not guarantee that the product description or any other article on the site is free of errors or that it is complete, or that the stock displayed on the site is the exact one (stock being variable) and cannot be held responsible in the event of any inconsistencies or deficiencies regarding the products, their quality or any other aspects regarding these products.
However, NaviTruck.ro guarantees the replacement and/or acceptance of the return of products that will be considered non-compliant with the description on the website or with the customer's expectations within 14 days of their delivery. NaviTruck.ro is not responsible for the non-delivery of products on time, if this is related to the courier company through which they were sent. Any complaint will be brought to the attention of NaviTruck.ro within a maximum of 24 hours from the receipt of the products, following which it will be sent to the supplier of the respective products, for resolution.
The registration form
The information in the order form is necessary to send you the order confirmation, the delivery of the ordered products, etc. Also, the information collected through the forms filled in when creating a personal account will be able to be used by S.C. EXET TOUR S.R.L. for the improvement of sales services in compliance with the provisions of the laws in force.
Registration as a member, password and behavior as a member.
By registering as a member you will be asked to choose a username (e-mail address) and a password. You are responsible for keeping your access password safe as a member of this site, any activity carried out under your username being fully your responsibility.
You agree to notify us immediately of any loss of password or sign of unauthorized activity under your username.
PERSONAL DATA PROCESSING Navitruck.ro (SC EXET TOUR SRL) undertakes to use customer data exclusively for the purpose for which it was entered (making online orders), commercial information about the products sold in our online store. We undertake not to transmit your personal data to third parties and to respect data confidentiality. Navitruck.ro does not encourage SPAM, does not exchange email addresses obtained through this website, does not disclose your email address to other people, does not provide your address to third parties.
By completing your data in the account creation and/or order form, you declare that you unconditionally accept that your personal data will be used to send you confirmation of order acceptance and its delivery.
According to the requirements of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of private life in the electronic communications sector Navitruck.ro has the obligation to administer only for the specified purposes the personal data that the User or another person provides them to us under maximum security conditions. The purpose of requesting and collecting personal data is to operate and deliver the orders made by the User online.
We inform you that the personal data that Users provide to the Site Administrator are processed for the purpose of offering commercial services under optimal conditions. By registering on the Site/filling in the contact form or any other way of retrieving such personal data, the User declares that he agrees that all personal data will be included in the database of the Site Administrator and gives his express consent and unequivocal that all personal data is stored and used for: marketing activities by receiving informational or commercial messages to the communicated e-mail addresses; sending informational and non-commercial emails/messages regarding contests, promotions and discounts of the respective period.
According to Law no. 677/2001, the client benefits from the right of access, intervention on the data, the right not to be subject to an individual decision and the right to address the court. Also, the client has the right to object to the processing of personal data concerning him and to request the deletion of the data. To benefit from these rights, please send us a written request to the email address: navitruck.ro@gmail.com
Products
The products on this website are offered within the limits of the available stock. Compensation cannot be requested if the order cannot be honored for valid reasons (lack of the product from the supplier's stock, possible printing errors, etc.). In these cases, NaviTruck.ro will notify the customer about the problems and cancel the order. The maximum value of the obligations of S.C. EXET TOUR S.R.L. towards its customers, in case of non-delivery of products or improper delivery, represents the value of the amounts received from customers.
Price
The prices shown include VAT (19%), but do not include delivery costs, unless this is expressly specified on the website. The purchase price printed on the invoice will be the same as the one at the time of placing the order or the one established by mutual agreement with the sales consultant at the time of confirming the order as a firm order.
The NaviTruck.ro site frequently offers its customers promotions or price reductions for various products (seasonal ones or stock liquidations). These products are indicated by two prices (old price - cut with a line and the new price - being the price of the product that benefits from the discount). These products (discounted products) no longer benefit from other discounts, vouchers or promotional codes.
Product warranty.
All products sold by SC EXET TOUR SRL have a 24-month warranty. The warranty period starts from the moment the order is placed on the website or by phone. To grant the warranty, it is necessary to keep the warranty certificate, invoice or tax receipt.
If you have a warranty problem, you can contact us by phone at 0774535492, during the program or non-stop at the email address navitruck.ro@gmail.com
If the warranty request is unjustified (functional product), the applicant will pay the return shipping fees for the products and any diagnostic costs (established by the service unit).
Any warranty issue will be resolved within a maximum of 15 calendar days, according to the law
no. 449/2003, art. 14, para. 4.
The product warranty is made at the address: Strada Tineretului, Chiajna locality, Ilfov County (products are sent only by Fan Courier, no personal deliveries are made to the address mentioned above).
The guarantee is offered only on the territory of Romania.
For payment, the accepted method is cash on delivery, it is paid to the courier at the time of product delivery.
RETURN POLICY
Attention! A penalty of 10% of the purchase price will be applied to products returned with damaged packaging or/and unsealed accessories, traces of use of the device!
The legislation in force applies to individuals and legal entities.
If you are not satisfied with the product you received, you can return it together with the accompanying documents, and we will refund its value, according to the Romanian legislation in force. The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, (according to Emergency Ordinance 34/2014) within 14 calendar days of receiving the product.
The product will be sent only by Fan Courier, no exceptions are accepted. The shipment will be made from any Fan Courier office or you can place an online pickup order on the website https://www.fancourier.ro/en/
You can return the product after you notify us in writing about your intention at navitruck.ro@gmail.com. The product is returned in the original packaging, together with everything
the documents that accompanied it to you: tax invoice, instructions for use and warranty certificate.
ATTENTION! The returned product must not be damaged, must not contain traces of use, must be returned in the packaging (not damaged) or original with all accessories and labels intact and must have all the accompanying documents with which it was shipped! According to the Romanian legislation in force, the transport costs will be borne by you.
SC EXET TOUR S.R.L. will return the value of the product in no more than 14 days, from the date of written announcement of the contract by you. The returned amount includes the round trip transport costs but not the return (when you send the product back for a refund)
The amount returned will only be made to the bank account (you must provide it together with the name you ordered with). Leave the bank account in the package.
If a product reaches you and within 48 hours of receipt you report a defect or certain functions do not work, then that product may have been delivered defective and in this case the product will be replaced with a new one or the money will be returned to you.
Promotions and contests
We establish our own regulations for the promotions and contests we organize. These regulations are made known to potential participants only through their own website. Only those orders that strictly comply with the rules displayed on the website benefit from promotions. Also, promotions only apply to orders that are registered by NaviTruck.ro during the period of time in which the promotion is valid and only within the limit of available stock.
We do not guarantee the stock availability of the products for the promotion and we can interrupt or cancel it at any time without any prior notification.
We will not be responsible to any person or company that uses or relies on non-compliant information or opinions contained on this site.
We will not be responsible for: any kind of damage (direct, indirect, accidental or not) resulting from the use or inability to use the information presented on the site, any type of errors or omissions in the content that can lead to any kind of losses.
By agreeing to these Terms and Conditions, the client fully assumes these risks.
1. Cookies policy valid from 21.05.2018
This policy refers to cookies and web pages operated by SC EXET TOUR SRL. registered office in Vidra, Vrancea County, Romania, which will be referred to as "NaviTruck", "we", "ours".
2. What is a cookie?
A cookie is a small text file, generally consisting of identifiers, website names, letters and numbers, to which the user, when browsing the web page through a web browser (eg: Internet Explorer, Chrome, etc.), it may or may not allow it to be installed by storage on the computer, mobile terminal or other equipment used by it. The cookie file is "passive" (it does not contain software programs, viruses or spyware and cannot access the information on the user's hard drive).
3. What are cookies used for?
These files make it possible to recognize the user's terminal and present to him a content adapted to his preferences. Cookies provide the user with a pleasant browsing experience and support our efforts to provide comfortable services to the user, such as: online privacy preferences, the shopping cart or relevant advertising. Cookies are used in the preparation of aggregate anonymous statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content.
4. What types of cookies do we use?
We use two types of cookies:
session files - temporary files that remain in the user's terminal until the browsing session is closed or the application (web browser) is closed
persistent - files that remain in the user's terminal for a period defined by the parameters of that cookie or until they are manually deleted by the user.
5. How are cookies used by this site?
A visit to this site can place the following types of cookies:
Website performance cookies;
Visitor analysis cookies;
Registration cookies;
Cookies for advertising;
Advertising provider cookies.
Examples regarding the utility of cookies (which do not require the authentication of a user through an account):
Content and services adapted to user preferences - categories of products and services.
Offers adapted to users' interests;
Retention of authentication details (user and password);
Retention of child protection filters regarding Internet content (family mode options, safe search functions);
Limiting the broadcast frequency of ads – limiting the number of ad displays for a certain user on a site;
Providing relevant advertising to the user;
Measurement, optimization and analytical features - such as confirming a certain level of traffic on a website, what type of content is viewed and how a user arrives at a website (eg: through search engines, directly, from other websites etc.). The websites carry out this analysis of their use in order to improve their content for the benefit of the user.
Cookies that, from a technical point of view, are not required to be stored on the user's terminal, will be used only if the user expresses his express and unequivocal consent in relation to them, by ticking the presented categories.
The user can withdraw his consent at any time by changing the settings of the browser used. You can find details on changing the browser settings on the websites of the browser developers, in the "Settings" section, presented below:
Google Chrome
Mozilla Firefox
Microsoft Edge
Microsoft Internet Explorer
Opera
Apple Safari
6. What data do cookies contain?
In most cases, cookies do not directly identify Internet users, but the terminal from which they accessed certain web pages. These data are encrypted in a way that does not allow unauthorized access by third parties.
7. Retention and deletion of cookies
In general, an application used to access web pages allows cookies to be saved on the user's terminal by default. These settings can be modified by the user so that the automatic management of cookies is blocked by the web browser or the user is informed every time cookies are sent to his terminal.
8. Updates to the cookie policy
NaviTruck may update this cookie policy to reflect changes in the various cookies used for operational, legal or regulatory purposes. Please read the cookies policy regularly to ensure that you are properly informed about how we use cookies. The date of this policy is updated in the header of this section.
9. Useful links
If you want to find out more information about cookies and what they are used for, we recommend the following links:
Microsoft Cookies guide
All About Cookies
http://www.youronlinechoices.c...